Shipping policy
Shipping Policy
Last updated: October 18, 2026
Here's everything you need to know about how your order gets to you: what it costs, how long it takes, and what happens if something goes wrong.
1. Free shipping across the US
Shipping is free on every order to the United States. There's no minimum order amount.
No surprise fees at your door. Your order ships with import duties already paid. You won't be asked to pay customs duties, import taxes or brokerage fees on delivery. If applicable sales tax applies to your order, it's shown at checkout before you pay.
2. Delivery times
| Step | Time |
|---|---|
| Order processing (packing and handing over to the carrier) | 3–4 days |
| Delivery to your door | 9–12 days after you place your order |
Your estimated delivery dates are shown on the product page and are calculated from the day you order.
Your order ships internationally from our fulfillment partner. That's why it takes a little longer than domestic shipping, and it's also how we keep shipping free and duties included.
Delivery times are estimates, not guarantees. Occasionally, carrier delays, customs checks, severe weather or peak holiday periods can add a few days. Deliveries to Alaska, Hawaii, Puerto Rico, other US territories and APO/FPO/DPO addresses may take up to 5 extra days.
3. Order tracking
As soon as your order ships, we email you a tracking number and link. Tracking can take 2–3 days to show the first update after you receive it. That's normal for international shipments, and your package is on its way.
4. Your shipping address
Please double-check your address at checkout. If you notice a mistake, email us right away at kontakt.futrilo@gmail.com. We can correct it as long as the order hasn't shipped. We can't be responsible for packages delivered to an incorrect address entered at checkout, but we'll always do our best to help.
5. Lost, stolen or damaged packages
Package not moving or not arrived? If your tracking hasn't updated for 10 days, or your order hasn't arrived 30 days after you placed it, email us. We'll investigate with the carrier, and if the package is confirmed lost in transit, we'll send a replacement or give you a full refund.
Marked as delivered but not received? Please check around your property, with neighbors and at your mailbox or building's mailroom, and wait 48 hours, since carriers sometimes scan packages as delivered a day early. If it still hasn't turned up, contact us within 7 days of the delivery scan.
Arrived damaged? Email us within 30 days of delivery with a photo, and we'll send a free replacement or a full refund.
With Shipping Protection (optional, $4.99 at checkout): if your package is lost, stolen after delivery or damaged, we simply reship your order for free, with no carrier investigation and no waiting. Full details are in our Refund Policy.
6. Priority Handling
If you add Priority Handling ($4.99) at checkout, your order goes to the front of our queue and is flagged for priority processing with our fulfillment partner. It speeds up processing, not the carrier's transit time.
7. Where we ship
This store ships to all addresses in the United States, including Alaska, Hawaii, Puerto Rico, US territories and military (APO/FPO/DPO) addresses. We don't ship to PO boxes that can't receive tracked parcels.
8. Questions
Email kontakt.futrilo@gmail.com with your order number. We reply within 1 business day.